Tips To Turn Your Friends and Followers into Raving Fans and Paying Clients

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When it comes to starting a successful business, many believe in the old adage: “It’s not what you know, it’s who you know.” There is some truth to this, networking is essential to building a stronger business, but it isn’t enough to just know people, they need to talk about you too. At a recent workshop, Barbara Caine gave some advice to help turn friends, family, and all those followers you have on social media into paying customers and raving fans for your business.

The first step Barbara suggests is to make what she calls a 250 x 250 list, a list of 250 people that you know. You can download a template of this worksheet HERE. Just think of as many names as you can, it’s okay if you aren’t close to everyone on your list. Don’t think of it as a prospecting exercise. That’s not the kind of activity this is. List anyone who comes to your mind – friends, relatives, colleagues, teachers, your kids’ teachers, the kid at the coffee shop counter you visit every morning, people from your past, old friends you haven’t heard from in decades, new friends you made last week, your dentist, your neighbor…

Get the idea? These people can be alive or passed on, real or fictional, you might like them, love them, or despise them! If they come to your mind, write their name down.

Once you finish your list, organize everyone into four categories:
• Group A – People who have already worked with you, have paid for your services or actively promote your business.
• Group B – People who have showed some kind of interest in your business, but haven’t actually bought yet and people you’re at least 80% sure would pay for your services or promote your business if you talked to them about it.
• Group C – People you don’t know well enough yet to know if they would be interested in your services or promoting you.
• Group D – People who won’t or can’t buy from you or help you, no matter what. I promise they are still valuable, read on!

Each of these groups require different levels of attention and engagement.

GROUP A

The people in Group A are your best customers and advocates, so it pays to keep in touch with them: you have to appreciate your fans so they’ll continue to keep your business alive. Contact these people at least once per week: it doesn’t have to be lengthy, it could be a letter, a text, an email, a Facebook message or a comment on one of their posts online. You should also send them well wishes on their birthdays and anniversaries.

GROUP B

Group B requires a bit more work, as you’re still building these relationships. Barbara recommends that you start an email list where you can keep everyone in Groups A and B informed about you and your business on a monthly or twice per month basis. Be sure to ask them before adding them to an email list though: no one likes getting spam. You should also try to send the people in Groups A and B something via snail every month. The hand-written letter is a dying art, so yours will stand out as something special. These shouldn’t just be business letters either: send holiday greeting cards, or something that appeals to their hobbies and personal interests.

GROUP C

With Group C, the key goal here is to identify the people who you think you could convert to Group B. Barbara suggests that you should make a goal, be it every day, week, or month, and have a one-on-one conversation with someone in your Group C. Don’t just try to sell them your services, make an honest effort to get to know them better. By the end of your conversation you can ask them if you can add them to your email list, but don’t be too “salesy,” or they’ll find you insincere.

GROUP D

As for Group D, the important thing to remember is that while the people in this group might not be willing or able to help you or your business, they probably know people who could. Once per quarter, look at everyone in Group D and think about who they know that may have need of your services. Then look for opportunities to get to meet these people: introduce yourself at a party, send a friend request on social media noting your mutual friends, etc.

You aren’t just grooming potential customers, you are building relationships and strengthening the bonds between you and your network. And in the process, you will find the people who are your most valuable advocates for you and your business.

Mark Buckner

Mark Buckner is a freelance writer and editor from Hammond, Indiana. A recent graduate of Purdue University Northwest, he has edited two books and written on topics ranging from social media to science fiction film. At this time, he is open to other freelance writing and editing opportunities.